Refund and Returns Policy
1. General Overview
At carlovers, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the terms outlined below.
2. Eligibility for Returns
2.1. Time Frame
Requests for returns must be submitted within 30 calendar days from the date you receive the item.
2.2. Condition of Items
To be eligible for a return, the product must be:
- Unused and in its original condition
- Unaltered, with all original tags, labels, and packaging intact
- Accompanied by a valid proof of purchase (order number or receipt)
2.3. Non‑returnable Items
The following items cannot be returned or refunded:
- Personalized or custom‑made products
- Clearance or final‑sale items marked as “non‑returnable”
- Products that have been damaged by the customer, altered, or used beyond normal inspection
3. Return Process
3.1. Initiating a Return
To start a return, please contact our support team at [email protected] or call +1 (202) 210-3979. Provide the following information:
- Order number
- Reason for return
- Preferred resolution (refund or exchange)
3.2. Shipping the Return
Once your request is approved, we will issue a prepaid return label (where applicable) or provide instructions for shipping the item back to us. You are responsible for ensuring the package is securely sealed and properly addressed to:
carlovers
8781 Southwest Elm Road
Washington, District of Columbia 20006
United States
3.3. Inspection and Approval
After we receive the returned item, it will be inspected within 5 business days. If the product meets the eligibility criteria, we will proceed with the refund or exchange.
4. Refunds
4.1. Method of Refund
Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement, depending on your bank.
4.2. Amount Refunded
The refund will include the price of the product and any applicable taxes. Original shipping charges are non‑refundable unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
5. Exchanges
If you prefer an exchange for a different size, color, or product, please indicate this in your return request. Exchanges are subject to product availability. If the exchanged item is of higher value, you will be required to pay the price difference; if lower, we will refund the difference.
6. User Responsibilities
Customers are responsible for:
- Providing accurate contact information
- Ensuring the returned item is packaged securely to prevent damage during transit
- Retaining proof of shipment until the return is fully processed
7. Legal Disclaimer
This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. In the event of a conflict between this policy and local law, the law will prevail.
We reserve the right to modify this policy at any time without prior notice. The most current version will be posted on our website.
8. Contact Information
If you have any questions regarding this policy, please contact us:
- Email: [email protected]
- Phone: +1 (202) 210-3979
- Address: 8781 Southwest Elm Road, Washington, District of Columbia 20006, United States